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Last updated: April 18, 2018
By using, accessing, or purchasing from this website (“Site”), which is owned and operated by Animegami, Ltd. (herein referred to as “Animegami”), you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. Animegami reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice.
By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice.
We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.
Use of the Website
We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site.
We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party.
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and Animegami has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Animegami of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
You may receive emails regarding your account or promotions for special offers, including third party offers.
We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful.
We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by visiting the contact us page and selecting “Opt-Out from Marketing Email(s)” on the contact form or through the unsubscribe link found in any of our marketing emails.
Registration and Membership
Monthly crates for Kami Crate™ subscription and other subscription crates offered from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can cancel your membership anytime without charge through your “My Account” private area or by contacting Customer Support. Please refer to the FAQ for further details.
Billing and Payments
As a Member, you agree to the following benefits and Terms:
In an effort to get Kami Crate™ to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see “Your Subscription Contract” below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding of your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.
Pre-Ordering is a facility we provide on selected products. These products are not available at the time of ordering and will be released at a future date. Availability date on the product page is provided by the manufacturer directly and can change, of which we have no control and cannot take responsibility for. Pre-Orders can be cancelled for no fee when delayed for over 6 months. If 6 months have not passed since your initial estimation we are able to cancel your pre-order, however, a fee of 15% will be held from the total refunded amount. If you have any further questions regarding pre orders please do not hesitate to contact us.
Pre-Ordering works in two separate ways. Upfront payment and deposit payment. When purchased upfront, the total amount for the Pre-Order is taken when the Order is created. When purchased through a Deposit, a percentage of the total amount for the Pre-Order is taken when the Order is created and the remaining amount requested when the product is available for delivery. Deposit are non-refundable.
As soon as your Pre-Order is released we will send you an email confirming this. If you have placed a Deposit on your Pre-Order you will receive an email with instructions on how to place the final payment. You will have 10 days to finish that payment, at which point we reserve the right to allocate that item to another customer. Deposit is non-refundable in these situations. If you need a bit more time to pay for your order please contact us.
Upfront discount is considered a promotion. As such it can not be used in conjunction with other promotions. Please check the terms for each of the promotions that you receive or are about to use.
By purchasing a Pre-Order, either through upfront payment or deposit, you agree and accept these terms.
“On Request” items
This is a specific situation where we do not stock this item. When your order comes in we place an order with the manufacturer. This can take weeks or even months to arrive to our UK warehouse (it depends on each manufacturer and where they are based). Get in touch with us after placing your order, or even before, so that we are able to provide a more accurate time frame.
Be aware that when you place an order on an item that is “On Request” we are unable to cancel the order. Reason being we place an order with the manufacturer as well and we cannot cancel this one.
Payment Plans is a facility we provide on selected products. When you order an item or items via a Payment Plan you enter an agreement with Animegami that you will fulfil all payments. We reserve the right to refuse cancellation of a Payment Plan. Once the Payment Plan is fully paid and you receive your order you can exercise your rights to return as mentioned on the Returns and Refunds page.
We currently only provide 3 types of instalments; 3-month instalments, 6-month instalments and 12-month instalments. Certain Payment Plans are not available for certain products. This is decided based on current product retail price.
When on a Payment Plan you agree that you will only receive the product once all Payment Plans have been paid for. We will order and reserve the product or products for you.
When on a Payment Plan for a Pre-Ordered product we will only ship out your product once all Payment Plans have been paid for, even if your Pre-Order is released earlier than your last instalment.
You can, at no cost or fee, pay off your Payment Plan at any point. Please contact us if you’d like to do this.
YOUR SUBSCRIPTION CONTRACT
BY PURCHASING ANY SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. YOUR SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE PERIODS, AT THE THEN-CURRENT SUBSCRIPTION RATE. TO CANCEL YOUR SUBSCRIPTION AT ANY TIME, YOU MUST DO ONE OF THE FOLLOWING AT LEAST 48 HOURS PRIOR TO YOUR NEXT SCHEDULED RENEWAL DATE TO AVOID CHARGE: UPDATE YOUR USER ACCOUNT AT ANIMEGAMI.CO.UK, EMAIL SUPPORT AT [email protected], OR MAIL US AT ANIMEGAMI LTD., OFFICE 7, 35-37 LUDGATE HILL, LONDON, EC4M 7JN, UNITED KINGDOM. ALL KAMI CRATE™ SUBSCRIPTIONS THAT ARE STARTED BETWEEN THE 1ST AND THE 15TH OF ANY GIVEN MONTH WILL AUTOMATICALLY HAVE THEIR RENEWAL DATE MOVED TO THE 15TH OF THAT GIVEN MONTH AND SUBSEQUENT RENEWALS WILL HAVE THE 15TH AS THEIR RENEWAL DATE. ALL KAMI CRATE™ SUBSCRIPTIONS THAT ARE STARTED BETWEEN THE 15TH AND THE LAST DAY OF ANY GIVEN MONTH WILL AUTOMATICALLY HAVE THEIR RENEWAL DATE MOVED TO THE 1ST OF THAT GIVEN MONTH AND SUBSEQUENT RENEWALS WILL HAVE THE 1ST AS THEIR RENEWAL DATE. IF YOU CANCEL, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION TERM. ANIMEGAMI MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU UNTIL YOU PROVIDE PRIOR NOTICE THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD WITHIN THE 48-HOUR NOTICE REQUIREMENT.
IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD. WE RESERVE THE RIGHT TO REVOKE YOUR SUBSCRIPTION AT ANY TIME. MEMBERSHIP IS VOID WHERE PROHIBITED BY LAW.
Loyalty Points Reward System
Loyalty points are added to your account when you successfully place either an order, upfront pre-order or deposit pre-order. These points can be redeemed during checkout for discounts. We reserve the right to change the currency rate for the points into its monetary equivalent at any time.
Points that will be awarded as part of your new order can only be used in future orders and not on your current order.
Once the points are used they will be removed from your account and cannot be awarded back. In case of a refund, if you have used points in your order we will credit them to your account. Points awarded on a refunded order will be debited from your account.
We cannot exchange points for real money, only vouchers/coupons to be used in the shop.
We cannot guarantee that the price of a given product will not change throughout its life course. Various factors affect pricing which might increase or decrease it.
If after purchasing your item(s) the price(s) drop you must get in touch with us in no more than 7 days since we received your order. We will refund the difference in loyalty points, directly into your account.
If more than 7 days have passed since we received your order we will not be able to provide any type of refund.
Product Information; Limitation on Quantities
We strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Risk of Loss
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo of the replace request. Damaged items will be reviewed by Animegami and a replacement will be issued only for damaged products and does not cover or include packaging of the said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of Animegami customer support.
The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under England and Wales law and other copyright laws, and is the property of Animegami and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to Animegami. Copyright 2015 Animegami. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.
All trademarks, service marks, and trade names of Animegami and Kami Crate™ on the Site are trademarks or registered trademarks of Animegami, or of their respective owners.
User Generated Content
By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant Animegami a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of Animegami. You acknowledge and agree that you are solely responsible for all the user data that you make available through Animegami. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant Animegami the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or Animegami use of your uploaded data (or any portion thereof) on, through or by the means of Animegami will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
Except as otherwise specifically provided, the site and the products offered on the site are provided on an “as is” and “as available” basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Animegami disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Animegami does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. Animegami does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Neither Animegami nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if Animegami has been advised of the possibility of such damages. In no event will Animegami’s liability to you exceed the amounts that you paid to Animegami in connection with your Animegami membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Animegami shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Animegami shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or PayPal charged. If your credit card or PayPal has already been charged for the purchase and your order is cancelled, Animegami shall immediately issue a credit to your credit card or PayPal account in the amount of the charge.
Animegami has no liability for injury or damage caused by products within the crate. Such liability is the sole responsibility of the product brand or manufacturer.
These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by Animegami without notice at any time, for any reason. Animegami reserves the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.
Your total price will include the price of the product plus any applicable sales tax; such local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product.
We control and operate the Site from the United Kingdom. We make no representation that materials on the Site are appropriate or available for use outside the United Kingdom. If you choose to access this Site from outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. All pricing is in Great Britain Pounds (GBP). Any subscriptions under an incorrect plan will be cancelled and any applicable charges refunded without notice to the subscriber.
Animegami may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable methods.
Use of Site
Use of the Site for any illegal or unauthorized purpose is strictly prohibited.
You agree to indemnify, defend, and hold harmless Animegami, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
Except as may be explicitly permitted through this site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site.
You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Third-Party Links: In an attempt to provide increased value to our visitors, Animegami may link to sites operated by third parties. However, Animegami has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Animegami. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Animegami seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).
Miscellaneous: These Terms constitute the entire agreement between you and Animegami with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. Animegami may assign its rights and duties under this Agreement to any party at any time without notice to you.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
If you have any questions about these Terms, please contact us.