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Last updated: February 7, 2017
Animegami Ltd. (“us”, “we”, or “our”) operates the https://animegami.co.uk website (the “Service”). This page informs you of our policies regarding returns, exchanges and refunds.
Returns within 14 days – Unwanted Goods
You have the legal right to cancel your order within 14 working days of receipt of the goods for unwanted goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 10 working days after receiving your item back in our warehouse. If you want to return your order, you will need to follow the procedure set out below, in the general returns policy, within the 14 days period.
Returns within 30 days – Faulty/Damaged Goods
You have the legal right to cancel your order within 30 working days of receipt of the goods for faulty/damaged goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 10 working days after receiving your item back in our warehouse. If you want to return your order, you will need to follow the procedure set out below, in the general returns policy, within the 30 days period.
General returns policy
We will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. We will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags or plastics until you are completely satisfied that the items will not be subject to return within any of the allotted timeframes above. We also request that items are returned with their original packaging. Where items are faulty and a replacement is not available please let us know and we will find a solution. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Returns after 30 days
Returns received outside the above time frames will not be accepted.
Returns that do not follow the procedure bellow
Returns received in our warehouse that do not follow the steps bellow will not be accepted.
Procedure for returning goods
All items intended for return or exchange must have a Goods Return Number (GRN). GRN numbers must be obtained within 10 working days of receipt of delivery by accessing your order through the your personal account page, clicking on “Return Item(s)” button and following the instructions on the page. We will then reply with a GRN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to us within the above stated timeframe. Please note that we do not accept liability for returned goods. When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
We reserve the right to refuse Pre-Order cancellations. Pre-Order deposits are non refundable. The 30 days return policy still applies after your Pre-Ordered item is delivered.
If there are any questions regarding this returns, exchange and refunds policy you may contact us using the information below.