What should I expect from my delivery?
Item deliveries are a very important aspect of our business and the service we provide to all our customers. We’d like to provide a bit more transparency into the process.
For UK deliveries, we’re currently working with 2 companies, DPD and Royal Mail. For international shipping, sometimes we use DPD but mostly DHL and UPS. We’ve selected these companies as they were the best at the service they provide and do it for a very competitive price.
What countries do we ship to?
We’re happy to say that we ship anywhere in the world.
Depending on where we’re sending your order to, different delivery times and costs will apply.
When you place your order, two things can happen:
Great news, we have your item(s) in our UK warehouse and we will ship it the next working day.
Shipping to the UK
1 to 2 Working Days
Shipping to Europe
3 to 5 Working Days
Shipping to the rest of the world
5 to 7 Working Days (Depending on the location.)
When the product is located in our warehouse in Germany and not in the UK.
Shipping to the UK
5 to 10 Working Days
Shipping to Europe
7 to 15 Working Days
Shipping to the rest of the world
10 to 25 Working Days (Depending on the location.)
What about “On Request” items?
This is a specific situation where we do not stock this item. When your order comes in, we place an order with our main supplier. They will be in touch with the manufacturer in order to provide us a more accurate time frame for delivery. Please note that the supply of the product might take weeks or even months. We always recommend that you contact us first before placing the order so we can check with the supplier the estimated delivery date.
What happens when my order is shipped?
- We ship your order from our warehouse
- A tracking number will be assigned to your order. At this point, you’ll receive an email completing your order. There you’ll find the tracking number as well as the summary of your order. You can also track your order using your personal account area.
- If you have any issues with the delivery, please contact us as soon as possible within 14 days so we can act accordingly.
But how does it actually look?
We’ve placed an order a couple of days ago to document this process. We’re also going to use these items for something else… but it’s a surprise, shhhhhh.
For now, here are some pictures we took as soon as we got it delivered:
“Handle with care” – yup, we know this is an important order for you!
Disclaimer: We’re not yet commercially stamping the logo onto the box, but soon… 🙂
Everything is nicely tucked in for safety while handling
Delivery order that will come with every package.
Always double check that everything arrived exactly as you expected
Everything comes bubble wrapped for extra comfort
Never enough bubble wrapping 🙂
Your precious order!
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I placed an order on the 1st february and I haven’t recieved it as of yet
Hello Amy. We have replied to your question directly through email 🙂
I placed an order on the first of 1st of December. Its says it’s still processing when will the item be delivered I require it soon.
Hi there! Could you send us an email to [email protected]? – This way we can better help and support on your query.